Terms & Conditions

Terms and Conditions

Welcome to each one of you gentlemen, let me introduce myself I am the local founder of this company machula expeditions it is an honor to have you in our local company in Cusco.  indigenous owner

Please our rules are simple for our travelers each of our tours or treks, such as inca quarry trek, ancascocha trek, Lars trek, salkantay trek
Please, if you book with us, you will send us your  original passport to make reservations for Machupicchu tickets and reserve train tickets that we need to go or return from Machupicchu.

Terms and Conditions: Booking and Refunds

To make your reservation you need to make a deposit of $ 200 to secure your trip and the rest can be paid at our office in Cusco. You will have to pay everything in full before going to any of our tour $200.  This fee is not transferrable or refundable.

Please notify us in writing of any changes or cancellations to your travel plans as soon as possible.  You are free to cancel your booking any time, but be aware of the following refund policy, which assesses a cancellation fee as a fraction of the tour price, given how many days prior to departure that we receive your written notification:

write us as soon as possible to our email.  machulaexpeditions@gmail.com

45 to 22 days:  cancellation fee of 40 % total booking price

21 to 9 days:  cancellation fee of 75 % total booking price

8 or fewer days:  cancellation fee of 100 % total booking price

Acclimatization

We highly recommend staying in Cusco for 3 or 4 days prior to departure to get used to the altitude.  Being properly acclimatized will give you the best chance for an excellent tour.

Acceptance of Risk

By booking with us, you acknowledge the personal risk associated with adventure travel, which is presumably greater than casual tourism.

we want to be responsible for whatever happens on our adventure. Sometimes we have problems with those who make strikes in the streets, if this happens in our adventure, we take quick decisions to continue with our goals of adventure  and this has to be with your opinions or permission to continue to our destination

Terms and Conditions – Local Laws and Tour Authority

Everyone participating in our services is expected to abide by local laws and regulations, as well as respect that our guides will make final decisions on safety matters affecting the tour group.  Failure to observe these regulations will result in machula espeditions peru asking the client to leave without refund, with no liability to Machula expeditions.

Passports and Visas

All travelers must have a valid passport and proper visa arrangements if necessary.

Force Majeure

Certain unforeseeable events, including war or threat of war, terrorist activities, riots, industrial disputes, civil strife, technical or maintenance problems with transportation, flight delays, changes, or cancellations, natural disasters, fire, adverse weather conditions, disease, among others, are beyond the control and responsibility of machula expeditions peru.  We therefore may postpone or cancel the trip without accepting liability.

Travel Insurance

We highly recommend that you protect yourself with travel insurance in case of accident or injury.  Although we will seek medical attention for you if necessary, we do not cover the associated costs.

Complaints

Complaints must be initially addressed while on the tour to attempt to resolve the issue promptly.  Further complaints can be sent to machula expeditions peru as late as 7 days after the tour ends.

Rental Equipment

Damage, loss, or theft of rental equipment is the responsibility of the renter and machula expeditions peru  may charge up to the full cost of replacement for any of the items rented.  Return of equipment is expected by the end of the tour.  We cannot accept partial returns.  Staff of machula expeditions peru will assess damages, including tears, bends, breaks, loss, and associated fees.